Projected Churn
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Probability over forecast horizon
CUSTOMER RETENTION DECISION INTELLIGENCE
Retention Command Center
Analyze customer churn risk, understand model signals, evaluate interventions, and make retention decisions.
01
Prediction Input
Customer Profile
Enter the customer's current account and service information.
02
Risk Overview
Current modeled retention risk.
Projected Retention
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Probability of remaining active
Hazard Multiplier
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Relative modeled risk signal
Risk Tier
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Run an analysis to calculate risk.
03
Forecast Timeline
Survival and retention trajectory across the selected horizon.
Forecast visualization
Run a customer analysis to populate the survival forecast.
Current Tenure
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Forecast Horizon
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Target Month
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Target Retention
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04
Why Is This Customer At Risk?
Model signals and business context behind the prediction.
Top Risk Drivers
Model signals
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Prediction drivers will appear here.
Protective Signals
Model signals
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Protective signals will appear here.
05
RETENTION OPERATIONS
Intervention Intelligence
Ranked retention actions based on customer risk, operational rules, modeled outcomes, and planning economics.
No interventions yet
Run a prediction to generate retention actions.
Intervention recommendations are decision-support
outputs based on model signals, business rules,
simulations, and planning assumptions. They are
not guaranteed causal treatment effects.
06
WHAT-IF ANALYSIS
Retention Intervention Simulator
Explore how alternative customer configurations affect the model's projected risk.
No simulation yet
Select one or more changes and run a what-if simulation.
07
ECONOMIC INTELLIGENCE
Retention Economics
Planning estimates for evaluating potential retention actions.
Customer Value
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Planning assumption
Estimated Value Preserved
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Estimated Net Value
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Estimated ROI
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Recommended Intervention
—
Run a prediction to calculate
intervention economics.
Economic outputs are planning estimates based on
configured assumptions and modeled outcomes.
They are not observed financial results or causal
measurements.
08
DECISION INTELLIGENCE
Final Retention Decision
Recommended operational response based on risk, business signals, intervention evaluation, and planning economics.
No decision generated
Run a customer prediction to generate retention decision intelligence.